Solutions · AIOps Self-Healing
From alert to mitigation in seconds — with every action in Git
Agents that mitigate known incidents in seconds and hand humans the root cause.
The problem
Where teams get stuck
Alert fatigue, long mean time to recovery and an on-call rotation that is burning out. Most incidents follow patterns your team has seen before, yet each one still waits for a human to wake up, log in and read five dashboards.
Reference architecture
The building blocks
- Signals
- Alertmanager, Loki rules, Kubernetes events, Cilium Hubble / Tetragon
- Event bus
- Argo Events or NATS
- Context
- Service topology, ArgoCD deploy history, Backstage ownership, runbook retrieval
- Reasoning
- LLM agent on vLLM in your VPC, or AWS Bedrock / Azure OpenAI
- Tools
- MCP servers with typed schemas and scoped service accounts
- Policy
- Kyverno / OPA, autonomy level, change windows, blast radius
- Execution
- Git pull request reconciled by ArgoCD / Flux, or a pre-approved runtime path
- Verification
- SLO burn-rate checks with automatic revert
How we deliver
A typical engagement
Weeks 1–2
Assessment and incident review: which incident types are frequent, well understood and safe to automate.
Weeks 3–6
Instrumentation gaps closed, SLOs defined, read-only agent at L0–L1 in production.
Weeks 7–10
Tools and policies codified; agent raised to L2 (proposes PRs) for the first incident types.
Ongoing
Selective L3 for whitelisted actions, monthly governance review of every agent decision.
What changes
Targets we agree up front
- Target: MTTR under 10 minutes for known incident types
- Target: share of incidents mitigated without paging a human
- Alert noise reduction, measured week over week
- 100% of agent actions traceable to a commit or audit record
Related services: AI & Agentic Operations · SRE & Cloud Architecture
Find out how close you are to autonomous operations
The AI & Infrastructure Assessment is a fixed-scope, two-week review of your platform, observability, delivery pipeline and AI-readiness. You get a written report, a maturity score from L0 to L4, and a prioritised 90-day roadmap.
- Kubernetes & security posture
- Observability & SLO coverage
- CI/CD & IaC governance
- Where agents can safely act first